CEPD Needs Assessment: Beyond Medical Expert

Did you know patients perceive...

...the biggest gaps in Communicator role?

• Controlling for "I don't know" and "N/A" responses, 76% of patients did not agree that they had been told if there was an error or mistake in their health care.
• 15-20% of patients did not agree that the MD:
  • Considered it important that a family member or friend be involved (Communicator)
  • Explained who to contact if s/he was not available (Collaborator)
  • Referred them to another health care provider if needed (Professional)

...bigger Communicator gaps in a hospital setting?

The CPSO is focusing on Ableism and Unhoused populations as part of its commitment to Equity, Diversity and Inclusion in 2023. 

 https://www.cpso.on.ca/admin/CPSO/media/Documents/physician/your-practice/physician-advisory-services/edi/edi-report-2022.pdf

• In 2021, the CPSO reported the following breakdown of complaints & inquiries:
  • 74% were related to clinical practice
  • 38% were related to professionalism
  • 7% were related to practice management
  • Among these, communication issues were the leading factor in all areas.
  • Review page 15 of the report to see more information on these key areas for improvement.

The Canadian Medical Protective Association reported key factors leading to complaints and/or cases in Northern Ontario, and identified associated areas for targeted learning. These areas can be integrated into a variety of clinical topics and form the basis for one or more learning objectives in non-Medical Expert CanMEDS competencies.

Truth and Reconciliation Commission

There are 94 Calls to Action in this report; Numbers 18-24 deal with Health, and Number 57 deals with Professional Development. There may be some ideas to include in your program.

To view the full report, please visit the Truth and Reconciliation: Calls to Action report found on the National Centre for Truth and Reconciliation (NTRC) website.

Pour consulter le rapport complet, veuillez consulter le rapport de vérité et reconciliation du Canada sur le sit Web du Centre National pour la Vérité et Réconciliation (​CNVR).